![]() ![]() A new page will open up with all the settings of your Gmail account. Click the gear icon and go to ‘settings’ in the menu. ![]() Suppose you’re sharing your mailbox with your colleague John. Let’s understand how you can achieve this within Google. It helps them get a bird’s eye view of all requests from the customers and replies from the customer service executives. The customer service executives can pick any customer request from the email basket and solve them right away. Some companies like to share this basket within one department -say, customer service. Let me put it this way, Gmail is like an email-basket where all emails are put. They use Gmail’s shared inbox feature to handle all requests within one email. You may not realize but there can be 20-25 people staff behind such email addresses. If you’re working in IT or customer service, you must’ve encountered emails like “service or “help. See more in our article on Google’s collaborative inbox feature.įree Trial How do I set up a shared inbox in Gmail? While this option is free, it lacks a lot of the features that allow you to collaborate with your team. If you are looking for a free option, Google recommends you try the collaborative inbox functionality of Google Groups. Google Workspace and GSuite do not have a native shared mailbox app built into Gmail. How can you use Gmail to create a shared mailbox? All they will see is that it was sent to the support email address. The best part is, the customer won’t see that it was sent to multiple team members. If the customer responds to the email, this response will be sent to every member of your support team. Regardless of which member of your team responds, the email will be sent from the shared email address. If a customer emails the support address, it will go to every member of your customer support team. They don’t need to create a unique log-in and password for the shared mailbox.īy creating a shared inbox in gmail, you allow every member of your sales or support team to access the inbox to read and respond to emails just as they would if they were the sole owner of the inbox. To access the shared mailbox, users simply need to log into their email account. Say you create a shared inbox for your customer service team with the email address ‘support. A true shared inbox will have functionality to allow multiple team members to work together. What is a Gmail shared inbox?Ī shared inbox is an inbox that multiple people can access and use to send and receive emails.Ī Gmail shared mailbox is typically used to help sales or support teams manage incoming and outgoing messages. How does it work? How can you set up and manage your Google apps shared mailbox? Read on to find out what you need to know. To do this, experts recommend creating a Gmail shared inbox for your customer service team. Everyone on your customer service team needs access to incoming customer requests. Many small- to medium-sized businesses use Gmail to field customer service questions, concerns, and other requests. But managing your relationships with your customers isn’t always easy. Keeping them happy is crucial to your company’s success. ![]() Your customers are the lifeblood of your business. ![]()
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